Shipping & Returns

Shipping

We try to reuse and recycle packing materials wherever possible, and our packing tape is starch-based & eco-friendly.

Flat rate shipping (to keep things nice and simple):

€5.70 within Belgium (free shipping for orders totalling €69, not including gift vouchers or shipping)

€7.90 within the Netherlands (free shipping for orders totalling €79, not including gift vouchers or shipping).

Your order will normally be processed the same or next business day. Delivery then usually takes 1-2 business days within Belgium, and 2-4 business days to the Netherlands. Lumabelle packages are usually sent through Bpost, DPD or DHL.

Please reach out if you have any problems with your delivery. Send an email to Sarah to get it sorted!


Returns

If for any reason you are not satisfied with your purchase you may return the product(s) to Lumabelle within 14 days of your receipt, provided the items are returned unopened, in their original packaging and in unused condition. If the returned products meet the conditions you will be refunded within 14 days, including the original shipping costs. You only have to pay for the cost of return shipment.

Send an email to customer service with your order number and details of which product(s) you wish to return (see Terms and Conditions Article 9 for more information, and for a pre-made return form in case you find it easier to use that). You’ll then receive instructions and the return address details. Easy peasy.